Relate Bournemouth, Poole & Christchurch
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    • Couples Counselling
    • Family Counselling
    • Mediation
    • Psychosexual Services
    • Workplace Counselling
    • Support for Parents
    • Children & Young People's Counselling
    • Individual Counselling
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Our Policies

Child protection & safeguarding
Comments,Concerns & complaints
Confidentiality
Counselling is a private and confidential form of help and Relate will not normally give your name, or any information about you to anyone outside of Relate.

However there are a few exceptional cases where Relate may ethically or legally have to give information to relevant authorities, for example:

  • where we are legally compelled to do so
  • where there is a duty to the public to disclose
  • where disclosure is made at your request or with your consent
  • where disclosure is permitted by law and required to protect our interest
  • if we believe that someone, especially a child, is at risk of harm
There are certain circumstances where to protect children we are obliged by law to act. If this were the case, we would discuss this with you before we took any action, however small, if this were practicable.

Cancellations
We require 48 hours notice for cancellations of all appointments. Pre-payments are taken to confirm bookings for initial appointments and your first ongoing appointment. We are unable to refund clients when an appointment is cancelled within the 48 hour period prior to the session. Please note that you can notify us of a cancellation by email or telephone.

If our call handlers are not available or if the centre is closed, please leave a message on the answerphone with your name, number and the appointment date and time that you wish to cancel. Messages are checked regularly and the time of your call/ email will be logged.

Access
We have a ground floor counselling room with ramped access which can accommodate:
  • Electric wheelchairs
  • Manual wheelchairs
  • Special high seating
  • Dogs for the disabled/guide dogs
This ground floor room hosts an induction loop for clients with impaired hearing.
Accessible toilet facilities are available on the ground floor

There are two disabled parking spaces to the rear of the building which are allocated on a first come first served basis. Please speak to a member of the team if you have any queries or concerns relating to accessing our services. Please note that you will need to inform us of any access needs at the time of booking to ensure we reserve you an accessible room.




Relate Bournemouth, Poole & Christchurch is a registered charity. Charity Number: 1120017, Company Number 06109030

Location

What our clients are saying:
'All in all I don’t think there is any way we would have stayed together if it was not for Relate.’
  • Home
  • Our Services
    • Couples Counselling
    • Family Counselling
    • Mediation
    • Psychosexual Services
    • Workplace Counselling
    • Support for Parents
    • Children & Young People's Counselling
    • Individual Counselling
  • About Us
  • Contact Us
  • Refer to our Services
  • Useful Links
  • Pricing
  • Policies
  • Training & CPD
  • News
  • Vacancies
  • Fundraise for us!